BMGT 1325 - Office Management

After studying all materials and resources presented in the course, the student will be able to:

1. Define the role of an office professional. (1ai-ii, bi-vi, 2ai, aiii, ci-iv)
   1. Define the role of an administrative assistant.
   2. Explain the evolution and importance of administrative professionals.
   3. List key skills and attributes for success.
   4. Project employment opportunities and salary.
2. Create a professional image in the workplace. (1ai-ii, bi-vi, 2ai, aiii, ci-iv)
   1. Identify the types of workplace dress codes.
   2. Develop strategies for building a professional wardrobe.
   3. Explain the impact of grooming and hygiene on perception in the workplace.
   4. Adapt your attire to effectively suit different workplace situations.
   5. Tailor your personal style to align with evolving workplace norms.
3. Develop communication skills in an office setting. (1ai-ii, iv, ciii, 2ei-ii)
   1. Identify effective verbal and written communication.
   2. Demonstrate professional email etiquette.
   3. Demonstrate how to handle phone calls and messages professionally.
   4. Use online software for effective Web conferencing.
   5. Manage mail and shipping.
4. Identify methods for organizing and optimizing an office workspace. (1ai-iii, bii-vi, ci-v, 2ai, aiii, ei-iii)
   1. Optimize workspace organization and ergonomics.
   2. Create efficient filing systems.
   3. Manage office supplies and resources.
   4. Streamline administrative processes.
5. Develop strategies for managing an office staff. (1i-ii, iv, bv, 2ai, bi-ii, iv, ci-iv, eii)
   1. Develop prioritization techniques.
   2. Plan and schedule work assignments.
   3. Manage multiple tasks simultaneously.
   4. Delegate tasks and responsibilities to boost productivity.
   5. Develop communication strategies for managing office staff.
6. Plan for meetings and events. (1ai-ii, 2ci-iv, ei)
   1. Explain the key phases of planning successful events and meetings.
   2. Identify the roles and responsibilities of office administrators in coordinating events.
   3. Demonstrate effective time management and scheduling techniques for meetings.
   4. Apply strategies for budgeting and resource allocation for office events.
   5. Analyze common challenges in event planning and develop practical solutions.
   6. Implement communication and coordination skills to ensure seamless meetings.
   7. Evaluate tools and technologies that streamline event and meeting planning.
7. Coordinate business travel. (1ai-ii, 2ci-iv, ei)
   1. Describe the administrative staff’s role in planning and managing business travel.
   2. Create accurate and organized travel itineraries.
   3. Arrange transportation and lodging within company policies and budgets.
   4. Communicate effectively with travelers and service providers.
   5. Prepare, document, and reconcile travel expenses.
   6. Demonstrate professionalism and confidentiality in all travel-related duties.
8. Engage in professional development and continuous learning. (1ai-ii, bi-vi, 2ai, aiii, ci-iv)
   1. Identify the importance of professional development to the office professional.
   2. Evaluate personal strengths and weaknesses to identify specific areas for professional development.
   3. Identify various resources that provide continued learning opportunities.
   4. Integrate continuous learning into your regular routine.
   5. Self-assess and recognize skills gaps.
9. Adhere to ethical principles and maintain confidentiality. (1ai-ii, bi-vi, 2ai, aiii, ci-iv)
   1. Define professional ethics in the office support role.
   2. Maintain confidentiality and discretion.
   3. Balance ethics and confidentiality.
   4. Demonstrate how to handle sensitive information.