BMGT 1327 - Principles of Management

After studying the material presented in the text and online, the student should be able to complete all behavioral/learning objectives listed below with a minimum competency of 70% on quizzes, assignments, and exams.

1. Describe the supervisor's job. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-ii, 1c-iv, 1c-v, 2b-iv, 2b-vi, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
   1. Define supervision.
   2. Describe the work of a supervisor.
   3. Present the types of skills necessary to perform the job of supervision.
   4. State the key reasons for supervisory success.
   5. Explain the glass ceiling concept.
   6. Describe guidelines for managing diversity in the workplace.
2. Make sound and creative decisions. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
   1. Discuss the importance of recognition and timeliness in decision making.
   2. Differentiate between programmed and nonprogrammed decisions.
   3. State the steps followed in the scientific method of decision making.
   4. Name several potential advantages and disadvantages of group decision making.
   5. List several traps that supervisors frequently fall into when making decisions.
   6. Discuss the role that the supervisor plays in establishing a creative environment.
   7. Describe several group-oriented techniques that can be employed by supervisors to encourage creativity.
   8. Itemize some of the more frequently encountered barriers to organizational creativity.
3. Improve communication skills. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
   1. Define communication.
   2. Describe the interpersonal communication process.
   3. Describe problems that could arise from conflicting or inappropriate assumptions made in interpersonal communication.
   4. Define semantics and explain its role in interpersonal communication.
   5. Define perception.
   6. Explain how emotions may affect communication.
   7. Explain active listening.
   8. Explain the concept of feedback in communication.
   9. Describe the grapevine. j. Define and briefly discuss the e-mail process.
   10. Discuss two factors that complicate communications in international business activities.
4. Identify methods for motivating employees. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
   1. Define motivation.
   2. Define the traditional theory of motivation.
   3. Explain the hierarchy of needs.
   4. Discuss the motivation-maintenance theory of motivation.
   5. Discuss the preference-expectancy theory of motivation.
   6. Explain reinforcement theory.
   7. State several things that the supervisor can do to affect employee motivation.
5. Identify ways to cope with change. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
   1. Discuss the supervisor's role in introducing change.
   2. Explain why employees tend to resist change.
   3. Present several things that the supervisor can do to foster employees' acceptance of change.
   4. Discuss three factors that affect the time it takes to successfully implement a change.
   5. List six different strategies that may be used to implement a change.
   6. Describe Lewin's Force Field Analysis theory.
   7. Briefly describe four essential principles that organizations must follow to manage innovation.
6. Discuss business ethics and organizational politics. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1civ, 1c-v, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2c-v, 2d-i)
   1. Define ethics and discuss what behaviors are considered unethical in the workplace.
   2. Explain what a code of ethics is and describe what a code of ethics typically covers.
   3. Discuss the role that supervisors play in setting the ethical tone of an organization.
   4. Identify the major areas that require ethical conduct by supervisors.
   5. Outline the steps the supervisor should follow when dealing with a dishonest subordinate.
   6. Describe how a supervisor can positively increase his or her power base.
   7. Define organization politics.
   8. Discuss several guidelines that supervisors should follow when socializing with other member of the organization.
7. Explain the supervisory planning process. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
   1. Describe how an organization plans.
   2. Describe the supervisor's role in the overall planning system of the organization.
   3. Discuss the steps involved in the supervisory planning process—with special emphasis on setting objectives.
   4. Identify the SMART criteria for setting objectives.
   5. Discuss the role of contingency plans.
   6. Differentiate among organizational policies, procedures, and rules.
   7. List several common supervisory planning activities.
   8. Explain the basic elements of a management by objectives (MBO) system.
8. Develop ways to manage your time. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2a-i, 2b-iv, 2ci, 2c-ii, 2c-iii, 2c-iv, 2d-i)
   1. Identify several common time wasters.
   2. Analyze how you actually spend your time on the job.
   3. Discuss how to plan your time.
   4. Discuss how to optimize your work routine.
   5. Identify several areas that typically have a high potential for better time utilization.
   6. Discuss three alternative work schedules that can help employees better manage their time.
9. Organize and delegate. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-ii, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
   1. Define departmentalization and describe several ways it is implemented in organizations.
   2. Differentiate between authority and responsibility and between line and staff personnel.
   3. Explain the concept of centralized versus decentralized authority.
   4. Define empowerment and explain how it can be encouraged.
   5. Identify and describe several principles of supervision based on authority.
   6. Recount the basic steps in the delegation process.
   7. Discuss why supervisors are often reluctant to delegate authority.
   8. Describe some supervisory tasks that can't be delegated.
   9. Describe several tips for making delegation more effective.
10. Build work teams. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
    1. Describe formal and informal work groups.
    2. Define group norms.
    3. Explain group cohesiveness.
    4. Define group conformity.
    5. Outline the conditions under which individual members tend to conform to group norms.
    6. Define groupthink.
    7. Discuss the concept of team building.
    8. Explain idiosyncrasy credit.
    9. Describe a quality circle.
    10. Explain self-directed work teams.
11. Develop staffing and training skills. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2cii, 2c-iii, 2c-iv, 2d-i)
    1. Describe the human resource planning process.
    2. Define job analysis, job description, job specification, and skills inventory.
    3. Describe the steps in the selection process.
    4. Define tests.
    5. Discuss the different types of employment interviews.
    6. Discuss potential problems in the interviewing process.
12. Discuss equal employment opportunity. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 1c-v, 2biv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
    1. Define protected groups.
    2. Describe antidiscrimination laws that affect organizations.
    3. Identify the major federal enforcement agencies for equal employment opportunity.
    4. Define employment parity, occupational parity, and systemic discrimination.
    5. Define affirmative action.
    6. Define sexual harassment.
13. Formulate ways to counsel and support employees. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iii, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
    1. Determine when it is appropriate for the supervisor to counsel employees.
    2. Differentiate between directive and nondirective counseling.
    3. Present a general approach for counseling employees.
    4. Define a "troubled employee."
    5. Discuss ways to effectively supervise troubled employees.
    6. Define what employee assistance programs (EAPs) are.
    7. Summarize the legal requirements for dealing with troubled employees.
    8. Explain the difference between a "troubled" employee and a "problem" employee.
    9. Explain the supervisor's role in career counseling.
    10. Explain wellness programs.
14. Develop leadership skills. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-iv, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
    1. Define power, authority, and leadership.
    2. Describe leader attitudes—Theory X and Theory Y.
    3. Describe three basic styles of leadership.
    4. Define supportive and directive leaders.
    5. Discuss the Managerial Grid.
    6. Explain the situational approach to leadership.
    7. Explain transactional and transformational leadership.
15. Analyze methods for handing conflict and stress. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iii, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
    1. Define conflict.
    2. Outline the five stages of conflict.
    3. Discuss the useful effects of conflict.
    4. Explain the basic perspectives for analyzing conflict in organizations.
    5. Describe five strategies for dealing with interpersonal conflict.
    6. Discuss the nature and sources of job-related stress.
    7. Define burnout and workaholism.
    8. Suggest several personal guidelines for managing organizational and personal stress.
    9. Explain the Family and Medical Leave Act of 1993, and discuss how it is designed to reduce employee stress.
16. Evaluate appraisal and rewards. (1a-i, 1a-ii, 1a-iv, 1b-i, 1b-ii, 1b-iii, 1b-vi, 1c-iv, 2b-iv, 2c-i, 2c-ii, 2c-iii, 2c-iv, 2d-i)
    1. Define performance appraisal.
    2. Define performance.
    3. Explain the determinants of performance.
    4. Explain the contents of a job description.
    5. Define job analysis.
    6. List and describe the eight major performance appraisal methods.
    7. Discuss common errors made in performance appraisals.
    8. Suggest ways to make performance appraisal systems more legally acceptable.
    9. Define compensation.